At The Rooter Works Plumbing and Drains, our goal is to provide all of
our Columbus, Franklin, and Knox County customers with the best customer
service possible. We value all of our customer feedback and use it to
improve our customer service even further. See what our past customers
have to say below.
Very Happy With The Whole Experience
We called Rooter Works for a quote on some new hot water heaters. My husband had also been toying with the idea of a whole house water filtration system. One of the owners happens to live in our neighborhood so he headed on over to take a look, quote us, and talk options. We were so happy with his suggestions and the price on his quotes that we pulled the trigger on all of it. He took some time to make some calls, look for some parts, came back and asked if we were okay with it being installed TODAY! Yes, please! Himself and two others were out a few hours later and the three of them knocked out that bear of a project in no time. They were all so courteous and pleasant. The owner gave us a full rundown of everything after installation and of course said if ANYTHING came up to just call him back. We were very happy with the whole experience and I would definitely recommend them.
- Lesley B.
Very Friendly & Professional
Everyone I dealt with at Rooter Works was super friendly and accommodating. The Technician, Brian, came out and gave me estimates on options with my water heater. I told him I wanted to get other estimates and he was very kind and understanding about that. After getting a couple of other estimates, the one given to me by Brian was the lowest so I set up an appointment to get the water heater I had purchased elsewhere and brought home myself installed. The installation day was to have been the Wednesday before Thanksgiving. On Tuesday evening, I was able to get my old water heater working so I called and canceled the installation appointment. On Wednesday, my old water heater quit again and I wasn’t able to get it working again. I called Rooter Works and again they were very kind and understanding and set up a new installation appointment for Friday morning. Brian was again the technician who came out and did an excellent job of installing my new water heater. Brian is a very friendly and professional person as is everyone I spoke with at the company.
They Have Integrity
I appreciate Chad’s integrity after recognizing he missed something about the thermocouple on my water heater and was honest about telling me about it. I think some customers are concern about getting taken advantage of and I am no different. Chad did a great job Thank you for serving the community.